Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQ)
1. What types of drones do you sell?
We offer a wide selection of new and pre-owned drones from trusted brands like DJI, Autel Robotics, Yuneec, and Skydio, along with a full range of accessories.
2. Are your products authentic?
Yes. All products are 100% genuine, sourced directly from verified suppliers and authorized brand channels to ensure quality and reliability.
3. Do you ship internationally?
Yes, we ship across the USA and to select international destinations. Shipping options and costs will be shown during checkout. If your country is not available we may be able to provide a custom shipping quote if you contact us directly.
4. How long will it take to receive my order?
Orders typically ship within 1–2 business days. Delivery times depend on your location and the shipping method chosen. Tracking details will be provided once your order is dispatched.
5. Can I expedite my shipment?
If you need faster delivery, please contact our support team at support@uavpartshub.com. We can often arrange expedited shipping on a case-by-case basis, depending on product availability and destination.
6. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and other popular digital wallets supported by Shopify. Payment options may vary depending on your location and device.
7. Can I return or exchange a product?
Yes. Returns and exchanges are accepted on a case by case basis within 7 days of delivery (terms and conditions apply). Please review our Returns & Refunds Policy for detailed information.
8. How can I get technical support or product assistance?
For technical questions or support, contact us at support@uavpartshub.com or use the Contact Us page on our website. Our team is here to help!
9. Do you offer warranties on your drones?
Yes, many new drones come with the manufacturer’s warranty. Warranty details vary by brand and product and will be included with your purchase. Used drones may also come with a limited warranty depending on the specific product; please check the listing details for warranty information.
10. Can I track my order?
Absolutely! Once your order ships, you’ll receive a tracking number via email to monitor your shipment’s progress.